About Us

Acacia Bridals specialize in unique tailor made wedding dresses. Our gowns incorporate high quality fabrics and can include your own sketches and designs, or even various features of different dresses in order to create your own distinctive Wedding dress.

Our team of experts will help you gather your ideas and make your dream dress as well as your entire wedding style a reality. We believe that whether you need a more affordable wedding dress, or perhaps not, the quality and standard of your dream wedding shouldn't be compromised.

We have learned from past experiences that satisfaction isn't only attained with a specific price bracket or even a label; but rather on what each business has and can deliver to the client.

As a UK based UK business, we also welcome those who are tired of the dress-hunt and will make sure that you get the dress you've always wanted to make your big day extra special. We are now growing and are delighted that we are now available to arrange appointments for clients who would like a tailor made wedding dress in Birmingham and the West Midlands.

Contact us today, as we are sure you will not be disappointed.


FAQs

How can I be sure I will get the best quality at such low prices?

Acacia Bridals sell the same high quality wedding dresses as the known big designers. However, as our gowns are not designer labels, we can afford to bring the savings back to you.

I've seen my ideal wedding dress, but it is too expensive. How can you help?

Our tailor made service will take into account the style and material of your wedding dress. We will then work within your budget to see how we can make your wedding dress a reality.

How long does it take for my wedding dress to be complete?

The standard delivery time is 8-12 weeks. However, we have a faster service of 4-5 weeks available; as well as a 2 weeks service for those who are particularly pressed for time.

Can I arrange an appointment before ordering?

Appointments are available when booked in advance. We are flexible with our time and also offer evening appointments. We are situated in London.

Where are you based?

We are based in London, UK.

How are payments made for online orders?

Payment can be made via PayPal or bacs.

I ordered a standard size, which now does not fit. Can it be altered for free?

Please take into account any anticipated weight loss or weight gain. Alterations can only be made for free in the rare occasion that there was an error in the size we produced.

Can I get a refund?

It is very rare that we would need to offer a refund. However, in the circumstances where this is agreed, refunds will be made within 28 days of your written request. Please contact us for the terms in which a refund can be given.

Can I change my mind after ordering my wedding dress?

Please contact us as soon as you change your mind. If we have not started to process your order, we will try to accommodate your changes. If your order has been processed then we will only be able to make minor changes.

Unfortunately, I need to cancel my order. Have I incurred any fees?

If you cancel in writing within 48 hours, you will receive a full refund minus 10% administration fees. If you cancel in writing between 2 to 6 days inclusive, you will be entitled to a 50% refund. Cancellations made in writing from 7 days, including the day of purchase, will need to pay the full amount. This is because Acacia Bridals always aim to process orders immediately, so after 7 days high costs have already been incurred. Please allow up to 14 days for a refund to be issued. Please note, refunds cannot be issued if a client changes their mind on style or fabric throughout the process.

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